Shipping policy
We currently only offer shipping within the UK. Please see the delivery options available for UK customers:
🚚 Standard Delivery: 5-9 business days
Order will be created within 3 hours of purchase, and it typically takes 1 to 3 days for us to fulfill and dispatch your order for shipping. 📦✨
📩 Shipment Tracking:
Once your order is on its way, we will send you an email with a tracking link. 📨 You can simply click the link or use the tracking number on our website to follow your package's journey!
🏠 Changing Your Shipping Address:
If you need to change your shipping address, you can request the change if your order hasn't been shipped yet. If your order has already been shipped, please contact the courier directly using the provided tracking link to request an address update.
🚨 Lost or Stolen Packages:
We recommend keeping an eye on your order using the tracking link provided! 👀
📦 Once the package is handed over to the carrier, we are no longer responsible for its delivery. If your package is lost or marked as delivered but you haven't received it, please contact the courier directly to file a claim. We are here to assist in the investigation, but reaching out to the carrier will result in faster resolution! 🛠️
If you have any further questions or require assistance, please feel free to reach out to our friendly customer service team at info@mymagicalportrait.com
